Terms of Use

End User License Agreement · Effective date: 22 August 2026

1. Agreement

These Terms of Use (the “Terms”) are a legally binding agreement between you and CallRunner (“CallRunner,” “we,” “us,” or “our”) for use of:

the public website at callrunner.app
the office web application at office.callrunner.app
the application programming interface at api.callrunner.app
the Android application named CallRunner (package com.callrunner.field)

together, the “Service.”

By creating an office account, signing in, installing the field app, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you use the Service on behalf of a business, you represent that you have authority to bind that business, and “you” includes that business.

These Terms incorporate our Privacy Policy at privacy.callrunner.app. If there is a conflict about how we handle personal information, the Privacy Policy controls for that subject.

2. What CallRunner is

CallRunner is a hosted office and field product for small service businesses. The office keeps the board of service calls in the browser. Technicians run assigned jobs on Android: today’s run, status, expenses, and job photos.

CallRunner is not:

a full field-service management suite, quoting system, payroll system, inventory system, or call center
a payment processor or card checkout
an on-premises office server, a customer-run tunnel, or a desktop database you host yourself

The field app does not close jobs, cancel jobs, or take payment. Invoice and payment records are entered in the office.

3. Eligibility

The Service is for adult shop staff. You must be at least 18 years old. We do not knowingly provide the Service to children.

4. Accounts and your organization

Office users. An office account is created with a company name, an organization code (“org code”), an email address, and a password. The org code does not change after signup. You are responsible for keeping the password confidential and for activity under that account.

Technicians. Technicians are created in the office. They sign in on the field app by opening an invite from the office, then entering a PIN set by the office. The field app cannot create technician accounts. We store hashes of passwords and PINs, not the secrets in plaintext.

Organization owner. The business that opens the office is responsible for who it invites as office users and technicians; the accuracy of job records, addresses, caller information, expenses, and photos; PINs, org codes, and access it grants; and complying with law in how it uses customer and job information.

You must not share an office login or a technician PIN except as needed for that person’s job. Notify us if you believe an account has been compromised.

Office sessions last about seven days, or until sign-out. Field sessions last about thirty days, or until the technician signs out.

5. License we grant you

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to:

access the office and API for your organization’s internal operations
install and run the official CallRunner Android app on devices you control, solely to use the Service for that organization

We do not sell you the software. We and our licensors retain all right, title, and interest in the Service, including names, trademarks, layout, and code. “CallRunner” and related marks are ours. You receive no license to our marks except as needed to use the Service as provided.

Google Play and the Android operating system are third-party products. Your use of Play is also subject to Google’s terms. Google is not a party to this agreement and is not responsible for the Service.

6. License restrictions

You may not, and you may not allow anyone to:

copy, modify, or create derivative works of the Service except as the law allows
reverse engineer, decompile, or attempt to extract source code except where that restriction is prohibited
rent, sublicense, resell, or provide the Service to a third party as your own product
probe or bypass tenant isolation, authentication, rate limits, or photo storage limits
access another organization’s data, or attempt to guess org codes, emails, or PINs
scrape the Service in a way that impairs it, or use it to send spam or malware
remove proprietary notices
use the Service to violate law, including privacy, recording, or employment law that applies to your shop

We may throttle, suspend, or terminate access if we reasonably believe these rules are broken, including photo upload rate limits and per-organization storage limits.

7. Your shop data — you own it; we do not sell it

Your Content means the information your organization enters or uploads: company name, org code, office user names and emails, technician names, job descriptions, addresses, caller names and phones, schedules, statuses, expenses, job photos and captions, invoice and payment fields entered in the office, and similar records.

You (the organization) retain whatever rights you have in Your Content. You grant CallRunner a worldwide, non-exclusive license to host, store, transmit, display, and process Your Content solely to provide, secure, and support the Service for your organization.

We do not sell Your Content or personal information. We do not sell job lists, customer lists, technician lists, photos, or personal information to data brokers, advertisers, or other third parties. We do not use Your Content to build advertising profiles or to show ads. The Service does not include advertising or analytics software.

We do not claim ownership of your customers’ information. You are responsible for having the right to enter that information into CallRunner.

Office users in your organization can see that organization’s jobs, technicians, expenses, and photos. A technician can see jobs assigned to them. They cannot see another shop’s data, and they cannot see another technician’s assigned jobs.

8. How we use infrastructure (not a sale)

We host the Service on Cloudflare (compute, database, and object storage). Cloudflare processes information on our behalf as a service provider so we can run the Service. That hosting is not a sale of personal information.

We may disclose information if required by law, a valid legal process, or to protect the Service and its users. If the operator of CallRunner changes, we will update these Terms and the Privacy Policy.

9. Acceptable use of jobs and photos

Job photos are for the shop’s record of the work. They are stored privately to the organization and served only through authenticated requests. They are not public files.

Do not upload photos or data you do not have the right to store. Do not use the Service to collect information from children. Do not import another company’s books or bulk photo dumps that abuse storage.

The field app may request camera permission to take a job photo. Choosing an existing photo uses the system photo picker and does not require broad gallery access. It does not use the microphone. It does not collect device GPS.

10. Fees

Nothing is billed in the product today. We may introduce fees, usage limits, or plan enforcement later. If we do, we will update these Terms or give notice in the office. Continued use after fees take effect constitutes acceptance of those fees for the period you use the Service.

We do not process card payments inside CallRunner. Office “paid” fields (invoice number, check number, paid date) are records you type. They are not a checkout.

11. Availability and changes

We aim to keep the Service available but do not guarantee uninterrupted access. We may modify features, including during testing on Google Play. Pre-release builds may change without the same notice as a production store version.

We may apply updates to the field app through Play. You are responsible for installing updates we publish.

12. Term and termination

These Terms apply until you stop using the Service or we terminate access. You may stop using the Service at any time. Signing out revokes the current session.

Closing or cancelling a job does not delete the job record. Deactivating a technician stops field sign-in; it does not remove jobs they already worked.

There is no in-product control that permanently deletes an entire organization, its history, and all photos. If you need that removed, contact [email protected] or use the office. We will handle the request manually, subject to legal holds and the Privacy Policy.

We may suspend or terminate an organization or user for violation of these Terms, non-payment if fees apply, or risk to the Service (including abuse of photo storage or authentication).

On termination, the license in section 5 ends. Sections that by their nature should survive (including 6–8, 13–17, and 19) survive.

13. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be error-free, that job records will meet a particular legal or accounting standard, or that the field app will work on every Android device. You are responsible for how you run your shop, including invoices, payments, and records you keep outside CallRunner.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALLRUNNER AND ITS OPERATORS, OFFICERS, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM, OR (B) FIFTY U.S. DOLLARS (US $50). IF YOU HAVE PAID US NOTHING, OUR LIABILITY IS LIMITED TO US $50.

Some jurisdictions do not allow certain limitations. In those places, our liability is limited to the fullest extent allowed.

15. Indemnity

You will defend and indemnify CallRunner against claims, damages, and reasonable legal fees arising from: (a) Your Content; (b) your use of the Service in violation of these Terms or law; (c) disputes between your office users, technicians, or customers; or (d) alleged infringement based on material you uploaded.

16. Export and U.S. law

You must use the Service in compliance with U.S. export and sanctions rules. You represent that you are not prohibited from receiving the Service under U.S. law.

17. Governing law

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law rules. Courts located in Texas have exclusive jurisdiction, except that we may seek injunctive relief in any jurisdiction to protect the Service or intellectual property.

If you are a consumer with mandatory local rights that cannot be waived, those rights still apply.

18. Changes

We may update these Terms. We will change the effective date on this page. Continued use after an update means you accept the revised Terms. If you do not agree, stop using the Service.

19. Miscellaneous

These Terms are the entire agreement between you and us about the Service. They supersede prior terms for the same subject. If a provision is unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a reorganization or change of operator. There are no third-party beneficiaries except as stated for our suppliers’ disclaimer and limitation of liability.

20. Contact

Privacy and deletion: [email protected]

Office: office.callrunner.app

These Terms: callrunner.app/terms